As a network serving children with special needs, accessibility is a key focus and priority. We fully support the Ontario Disabilities Act and are dedicated to meeting and advancing standards set by the Accessibility for Ontarians with Disabilities Act (AODA). For more information please view our:
Accessibility Planning Policy
CTN Compliance with AODA - English or French
Committment to Accessibility
CTN Accessibility Plan
As a not-for-profit organization funded by the Ministry of Children, Community and Social Services (MCSS), Children’s Treatment Network is committed to being fully accountable, compliant and transparent to all our stakeholders regarding reimbursement of business related expenses.
Children's Treatment Network is committed to a child and family-centred approach to planning and delivering services and supports to children with multiple special needs. A key component of family-centred care is developing a close partnership with families to ensure there are opportunities for families to be actively engaged in their child’s care and in the ongoing development of the Network.
The Family Engagement Council, consisting of family members and Network professionals, provides advice and guidance on all aspects of the Network including operations and the planning and delivery of services and supports for kids and families.
Family Engagement Policy - English or French
Family Engagement Overview - English or French
Formal Complaint Policy – Making a Formal Complaint
CTN and all our network partners are dedicated to providing families with high-quality services and excellent service experiences. Your feedback helps us to address any concerns and issues that you may have. Your input also helps us continually improve network practices so we can enhance our ability to meet the needs of the kids and families we serve.
If you have a question, concern or complaint, we encourage you to speak to your clinician, a member of your child's team, or Local Team Facilitator right away so they can help to address it. If you are uncomfortable speaking with a staff member, or feel your situation requires further attention, please fill out a Formal Complaint Form and submit it directly to CTN.
Formal Complaint Policy - English or French
Click here for our Formal Complaint Form. If you would like to share a concern, compliment or other feedback, contact us.
As a publicly funded organization, Children’s Treatment Network purchases goods and services in accordance with the Ontario Broader Public Sector Procurement Directive and Supply Chain Code of Ethics. Our commitment to procurement practices that are conducted in an open, competitive and transparent environment ensures that the Network, the kids and families we serve and all our stakeholders receive optimal quality and value for money. Click here to view our Procurement Policy.
Declaration of Client Rights and Responsibilities
Children’s Treatment Network is committed to protecting and promoting the rights of the people we serve in accordance with the laws of Ontario. Children, youth and families receiving services and supports from Children’s Treatment Network also have responsibilities, so we can work effectively as partners.
CTN Declaration of Client Rights and Responsibilities - English or French
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Nothing on this website is intended as advice to meet the specific needs of an individual as individual situations will differ. Web site visitors should not act or rely on web site information without seeking specific advice on matters of concern. We will not purposefully present inaccurate information on this web site, however information is supplied "as is" and may contain errors. We do not guarantee or warrant the quality, accuracy, completeness, timeliness, appropriateness or suitability of the web site content. Reliance on any information appearing on the web site is at your own risk. We expressly disclaim all warranties, representations and conditions regarding use of this web site and its content.
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