Children's Treatment Network

FAQ

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What is Children’s Treatment Network?

Children’s Treatment Network (CTN) supports over 25,000 children and youth with disabilities and developmental needs in their homes, communities and schools. We provide intake, service navigation and coordinated service planning, assessment and diagnostic services, specialized clinics and rehabilitation services, including physiotherapy, occupational therapy and speech language therapy.

To learn more visit the About Us section of our website.
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Who can access services from CTN?

CTN provides services for children and youth from birth to a youth’s exit from school who live in York Region and Simcoe County. Eligibility for certain services often requires assessment. We encourage you to contact a CTN service navigator at CTN Access 1-866-377-0286.
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Do CTN services cost money?

No. CTN and the services provided by our network partners are funded by Ontario’s Ministry of Children, Community and Social Services (MCCSS) and are free for families. However, there may be costs associated with provision of special equipment, materials or supplies needed by some children.
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How can I find more information and resources?

To access CTN’s Online Resource Centre click here.
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How do I access services from CTN?

Families are welcome to contact us directly at 1-866-377-0286. You can also ask your child’s physician or any current service provider to make a referral.
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I am really happy with the services I am receiving and would like to share this information with someone. What can I do?

We would encourage you to share that wonderful feedback directly with the person who made a difference (we’re sure they would love to hear it!). Please use this contact us and feedback form.
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I have an idea for your website, an event, a news story, program or service. Who can I contact?

Great! We would love to hear from you. To share your idea, please click here.
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I want to meet other families who have children with disabilities and developmental needs. How can I do that?

CTN and our partners often host events and you can access our Events Calendar. We also encourage you to connect with other families online via our Facebook Page or learn more about how to become a CTN volunteer!
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I’m unhappy with the services I am receiving. What can I do?

We would encourage you to speak with your current team and explain your concerns. You can also contact a CTN service navigator at 1-866-377-0286. If you would like to report an official complaint please view our complaints and compliments policy and submit your feedback using this form and someone will contact you.
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What happens if my child is not eligible for services?

If your child is not eligible for services CTN’s service navigators can share information about community supports that may be helpful for your family. Please call us at 1-866-377-0286.
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What happens when I contact CTN?
When you call us at 1-866-377-0286 one of two things will happen:
1. A service navigator will answer the phone and talk to you about your family’s needs. They will ask for consent to open a shared record for your child.
2. You will get connected to a voicemail box that asks you to leave a message. Please listen to the instructions and leave a message for a service navigator. Someone will call you back to have a conversation about your family’s needs and ask consent to open a shared record for your child.
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What is a shared electronic record?

The shared electronic record is a secure, web-based application CTN and your child’s service providers can use to record information about your child’s strengths, needs, diagnosis information, etc. It allows all providers on your child’s team to ensure information about your child is up to date and provides you with a higher level of integrated care. For more information about your child’s record please ask one of their team members or contact CTN at 1-866-377-0286.
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What programs and services does CTN offer?

Click here for a full listing of our programs and services.
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What is the age of children that CTN serves?

Generally, we serve children from birth to school exit. There may be some exceptions for specific programs and services and based on your child's needs. Please contact us at 1-866-377-0286 if you have any questions.
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What do I do if my child is already receiving services from another organization?

Please contact us at 1-866-377-0286 to discuss your situation.
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Can I refer my own child or do I need a physician or professional to refer me to CTN?

Referral requirements differ for our various programs and services. Families can self-refer for certain programs and services, while others require referrals from a physician or other member of your child's team. Full information can be found on our referral information and forms page.
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Where can I find CTN's policies?

Please click here for our policies.

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EVENTS

Kinark - Ask a Service Navigator - Online

May 07, 2021

Are you a parent or caregiver of a child (2 – 18 years old) who is registered in the Ontario Autism Program (OAP)? Are you looking for services and information to support your child’s needs? Our Service Navigation team is here to help! Kinark’s Ask a Service Navigator sessions support families by answering the questions you may have when navigating the different autism services available.

York Hills - The F Words - Online

May 07, 2021

This workshop will provide parents and other caregivers and the professionals who support them with a framework for helping children with ASD achieve their potential.