FAQ

Click on the + below to learn more.

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What is Children’s Treatment Network?

Children’s Treatment Network (CTN) supports over 29,000 kids and youth with disabilities and developmental needs in their homes, communities and schools. We provide intake, service navigation and coordinated service planning, assessment and diagnostic services, specialized clinics and rehabilitation services, including physiotherapy, occupational therapy and speech language therapy.

To learn more visit the About Us section of our website.
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Who can access services from CTN?

CTN provides services for kids and youth from birth to a youth’s exit from school who live in York Region and Simcoe County. Eligibility for certain services often requires assessment. We encourage you to contact a CTN service navigator at CTN Access 1-866-377-0286.
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Do CTN services cost money?

No. CTN and the services provided by our network partners are funded by Ontario’s Ministry of Children, Community and Social Services (MCCSS) and are free for families. However, there may be costs associated with provision of special equipment, materials or supplies needed by some kids or youth.
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How can I find more information and resources?

To access CTN’s Online Resource Centre click here.
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How do I access services from CTN?

Families are welcome to contact us directly at 1-866-377-0286. You can also ask your child’s physician or any current service provider to make a referral.
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I am really happy with the services I am receiving and would like to share this information with someone. What can I do?

We would encourage you to share that wonderful feedback directly with the person who made a difference (we’re sure they would love to hear it!). Please use this feedback form.
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I have an idea for your website, an event, a news story, program or service. Who can I contact?

Great! We would love to hear from you. To share your idea, please click here.
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I want to meet other families who have children with disabilities and developmental needs. How can I do that?

CTN and our partners often host events and you can access our Events Calendar. We also encourage you to connect with other families online via our Facebook Page or learn more about how to become a CTN volunteer!
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I’m unhappy with the services I am receiving. What can I do?

CTN encourages kids, youth and caregivers to provide feedback about their experiences.

If you are looking for a quicker response, we encourage you to share your compliments, concerns, questions or suggestions directly with your service provider, or member of your child and family team.

If you do not feel comfortable sharing your feedback in this way, or if you have done so and still feel that it hasn’t been addressed, visit the Client and Family Feedback and Complaints Form.
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What happens if my child is not eligible for services?

If your child is not eligible for services CTN’s service navigators can share information about community supports that may be helpful for your family. Please call us at 1-866-377-0286.
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What happens when I contact CTN?
When you call us at 1-866-377-0286 one of two things will happen:
1. A service navigator will answer the phone and talk to you about your family’s needs. They will ask for consent to open a shared record for your child.
2. You will get connected to a voicemail box that asks you to leave a message. Please listen to the instructions and leave a message for a service navigator. Someone will call you back to have a conversation about your family’s needs and ask consent to open a shared record for your child.
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What is a shared electronic record?

The shared electronic record is a secure, web-based application CTN and your child’s service providers can use to record information about your child’s strengths, needs, diagnosis information, etc. It allows all providers on your child’s team to ensure information about your child is up to date and provides you with a higher level of integrated care. For more information about your child’s record please ask one of their team members or contact CTN at 1-866-377-0286.
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What programs and services does CTN offer?

Click here for a full listing of our programs and services.
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What is the age of kids that CTN serves?

Generally, we serve kids from birth to school exit. There may be some exceptions for specific programs and services and based on your child's needs. Please contact us at 1-866-377-0286 if you have any questions.
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What do I do if my child is already receiving services from another organization?

Please contact us at 1-866-377-0286 to discuss your situation.
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Can I refer my own child or do I need a physician or professional to refer me to CTN?

Referral requirements differ for our various programs and services. Families can self-refer for certain programs and services, while others require referrals from a physician or other member of your child's team. Full information can be found on our referral information and forms page.
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Where can I find CTN's policies?

Please click here for our policies.

Have a Question?

EVENTS

Kerry's Place - Caregiver Nonviolent Crisis Intervention (NVCI) - Online

June 23, 2025

Adapted from the Nonviolent Crisis Intervention® (NVCI) training program offered through the Crisis Prevention Institute (CPI), this session will help participants recognize and respond early to signs of anxiety and/or distress, implement supportive verbal and non-verbal communication techniques and appropriate de-escalation strategies, and manage their emotional responses during challenging situations.

AutismOntario - Cooking Program (7yrs+) - Stouffville

June 23, 2025

We invite all young, aspiring foodies looking to have fun and try new things in the kitchen to join us in this interactive cooking program.

SURVEY

As a parent/caregiver, I would like to learn more about:

Behaviour Regulation Strategies
Mental Health and Self-Care for Caregivers/Parents
Information Related to School or Special Education
Funding and Financial Planning Resources and Information for Kids and Youth with Disabilities
Transition Planning (school and adulthood)