Family Engagement

One of CTN’s Strategic Directions is keeping ‘People at the centre of what we do’. At the centre of everything we do are the families we support. When families are meaningfully engaged, services become more responsive, outcomes improve and communities grow stronger. Family engagement isn’t just a strategy, it's a commitment to listen, learn and lead together. 
By partnering with families as experts in their own lives, we build trust, spark innovation and create lasting change that reflects what truly matters. 

CTN Engagement Commitments

1. Creating Connections:

• Create opportunities for families to connect with CTN and each other
• This includes reducing barriers, recognizing caregiver-employee roles, building clear engagement structures and using thoughtful, intentional communication

• Build on these connections to support ongoing involvement from families
• Create welcoming and inclusive spaces where all families feel valued, respected and encouraged to participate in meaningful ways

• Develop strong systems and a culture that supports long-term family engagement
• This helps maintain family interest, participation and connection to CTN, while influencing its direction and practices over time

Family Engagement Groups at CTN

• Families who receive CTN services play an important role by sharing feedback on their experiences
• Their input helps improve service delivery, program effectiveness and overall quality of care for kids, youth and families

• CTN values employees who have personal experience with disability, either directly or as family members
• Their perspectives help shape programs, improve services and inform policy development in meaningful ways

• The Family Engagement Forum is a space where families, caregivers and alumni can share their voices and ideas
• Through the Forum, participants can:
  • Share experiences and provide feedback
  • Help guide CTN initiatives and service improvements
  • Take part in discussions on topics such as service enhancement, family well-being and new projects
• The Forum promotes an inclusive and welcoming environment where family input helps guide CTN’s work

• The FRESH Facebook Group is an online community for families connected to CTN
• Membership is open to caregivers of a kid or youth receiving CTN services
• In the group, families can:
  • Access helpful resources and information
  • Connect with other parents and caregivers
  • Share experiences and practical tips
  • Receive support from others with similar lived experience
• The group offers a welcoming space where families can connect, learn and support one another
• Complete the online FRESH Facebook Group Form to request to join