Compliments, Concerns and Complaints

Important Please Read:
Emergencies: Call 911 or visit the nerest emergency department. Please do not use the CTN website, contact form or email for emergencies.
Referrals and Cancellations: Visit the Referral Information and Forms page on our website to submit referrals. To reschedule or cancel an appointment, please contact your service provider or call 1-866-377-0286.
Privacy Concerns: For privacy-related issues, contact CTN's Privacy Officer by email at privacy@ctnsy.ca.
CTN encourages kids, youth and caregivers to provide feedback about their experiences. We consider ourselves a partner in your service journey and your feedback helps us better understand your service experience.

If you are looking for a quicker response, we encourage you to share your compliments, concerns, questions or suggestions directly with your service provider, or member of your child and family team.

If you do not feel comfortable sharing your feedback in this way, or if you have done so and still feel that it hasn’t been addressed, you can:

Share your concern or feedback below through our Client and Family Feedback and Complaints Form.
Send an email to info@ctnsy.ca.
Mail your concern or feedback to Children’s Treatment Network, 13175 Yonge St., Richmond Hill, ON, L4E 0G6.
Call CTN’s Client Experience Specialist at 1-866-377-0286, ext. 7062. You can expect a response within two business days.

You can view a copy of CTN’s Client and Family Feedback and Complaints policy here.

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Children’s Treatment Network of Simcoe York (CTN) Client and Family Feedback and Complaints Form

Reason for feedback:

Compliment
Concern/complaint (service related)
Concern/complaint (family related)
Concern/complaint (other)
Question
Suggestion

I am providing feedback about:

Myself
Someone else

What is the best way to get in touch with you?:

Phone
Email
I don't require any follow up
Other

If other, please specify:

Please describe your compliment, concern, question, or suggestion:

If necessary, please include details like dates and times, the program name, who is involved and any steps you have taken to date. This will help us send your feedback to the right CTN team member.

What outcome are you hoping for (if applicable)?:

You can choose to fill out this form without giving your name. If you want someone to contact you about your experience, please share your contact information below:

Yes, please contact me.

First Name:

Last Name:

Phone Number:

( ) - Second three digits Last four digits

Email:

Do you need an interpreter? :

YesNo

I acknowledge that the personal information that I have provided on this form will be shared with CTN and its service provider organizations. I consent to sharing this information to address my inquiry:

Yes, I acknowledge.

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