Starting April 3, CTN is introducing a new Automated Reminders System.

CTN is introducing a new Automated Reminders System to ensure that families stay informed about their upcoming clinic appointments. This new system highlights CTN's commitment to innovation and reflects our dedication to enhancing communication and engagement with our families.

The pilot program will commence on April 3 and run for approximately six weeks. During this period, reminders will be sent via SMS (text), email, or voicemail for appointments at our York Region’s Spasticity Management Clinic and Seating and Mobility Clinic. Following the pilot phase, the Automatic Reminder System will be expanded to include other York Region clinic services.

With the introduction of this new automated reminders system, families can now benefit from technology that can help them stay organized and informed about their appointments.

To enroll for automated reminders, while booking the next appointment, the CTN Team assistant will ask for the consent.

Frequently Asked Questions (FAQs)

1. How often will the reminders be sent?

Reminders will be sent five days and one day before your scheduled appointment.  

2. How will the reminders be sent?

The automated reminders will be sent via email, phone, or voicemail, depending on the contact method you have chosen. Please note, one contact person per client can enroll for this service.  

3. How can you register or opt-in/opt-out for the automated reminders? 

Families can provide their consent through a conversation with our team assistant while booking their next appointment, during which they can specify their preferred method for receiving reminders (call, text, email). They retain the option to opt out of automated reminders by contacting the provided number or email address stated in the reminder. 

4. Which clinic appointments will families receive automatic reminders for? 

Starting April 3, 2024, families receiving services from CTN's York Region Spasticity Management Clinic and Seating and Mobility Clinic will begin receiving automatic reminders.

This pilot program will run for approximately six weeks. From May onwards, the service will be expanded to include other York Region clinic appointments. The clinics that will be covered starting May 2024 are listed below:

• Spasticity Management 
• Seating and Mobility
• Feeding Assessment and Consultative Services
• Developmental Medical Clinic
• Medical Behavioral Clinic
• Neuromotor Clinic
• Diagnostic Autism Clinical Services 

Please note that the Automated Reminders System is only for York Region specialty clinic appointments and does not cover all other CTN appointments.

For any further inquiries concerning the system reminders, please reach out to us at 1-866-377-0286 ext. 202. Alternatively, you can contact us via email at privacy@ctnsy.ca if you wish to opt out of the automated reminders or need to update your contact information for the same.
 

2024-04-03