Policies and Website Information

Children’s Treatment Network Policies

 

Accessibility Plan


As a network serving children with special needs, accessibility is a key focus and priority. We fully support the Ontario Disabilities Act and are dedicated to meeting and advancing standards set by the Accessibility for Ontarians with Disabilities Act (AODA). For more information please view our:

Policy Primer – AODA Customer Service Standard 
AODA Accessibility Policy - English or French


Consent and Privacy

The network is committed to protecting the personal health information and privacy of the children and families we serve. We will ask for your consent to record your child’s history, treatment and progress in a shared electronic record so that all Network partners and professionals working with your child and family can develop a coordinated single plan of care and work together in a secure and confidential manner. The Network’s Information Sharing and Privacy Policy was developed in accordance with the Child and Family Services Act, the Municipal Freedom of Information and Protection of Privacy Act, and the Personal Health Information Protection Act.

  • Families: Consent & Privacy Guide for Families - English or French
  • Professionals: Consent & Privacy Information for Professionals - Click here
  • To contact our Privacy Officer email privacy@ctnsy.ca


Expense Reimbursement Policy

As a not-for-profit organization funded by the Ministry of Children and Youth Services, Children’s Treatment Network is committed to being fully accountable, compliant and transparent to all our stakeholders regarding reimbursement of business related expenses.

  • To view our Expense Reimbursement Policy for Children’s Treatment Network Staff, Board of Directors, Volunteers and Network Partners - Click here
  • To view our Perquisites Policy - Click here


Family Engagement Policy/Family Engagement Council

Children's Treatment Network is committed to a child and family-centred approach to planning and delivering services and supports to children with multiple special needs.  A key component of family-centred care is developing a close partnership with families to ensure there are opportunities for families to be actively engaged in their child’s care and in the ongoing development of the Network.

The Family Engagement Council, consisting of family members and Network professionals, provides advice and guidance on all aspects of the Network including operations and the planning and delivery of services and supports for kids and families

Family Engagement Policy - English or French

Family Engagement Overview - English or French

Click here for our Family Engagement Council Recruitment Profile and Application Form.

Family Relations Policy – Sharing Your Concerns or Compliments

CTN and all our network partners are dedicated to providing families with high-quality services and excellent service experiences. Your feedback helps us to address any concerns and issues that you may have. Your input also helps us continually improve network practices so we can heighten our ability to meet the needs of the kids and families we serve.

If you have a question, concern or complaint, we encourage you to speak to your clinician, Single Plan of Care Coordinator, Team Lead or Local Team Facilitator right away so they can help to address it. If you are uncomfortable speaking with a staff member, or feel your situation requires further attention, please fill out a Family Relations Form and submit it directly to CTN. You can also use the Family Relations Form for appreciative comments or compliments that you want to share.

Family Relations Policy - English or French

Click here for our Family Relations Form. 
 

Procurement Policy

As a publicly funded organization, Children’s Treatment Network purchases goods and services in accordance with the Ontario Broader Public Sector Procurement Directive and Supply Chain Code of Ethics. Our commitment to procurement practices that are conducted in an open, competitive and transparent environment ensures that the Network, the kids and families we serve and all our stakeholders receive optimal quality and value for money. Click here to view our Procurement Policy.


Social Media Policy

Children’s Treatment Network believes participation in online communities can promote better communication and engagement between families and the Network. A team of parents and professionals developed a Social Media Policy that provides us with guidelines for using social media safely and responsibly to help families increase their access to information and support and provide opportunities for everyone across the Network to share knowledge and connect with each other. This policy was foundational for creating the Network’s Family Forum on Facebook and will guide future social media initiatives.

Click here to view our Social Media Policy.

Our Website

CTN is committed to protecting the privacy of those who use our website.

CTN does not systematically collect any information about the identity of individuals searching our website. However, CTN does anonymously collect information through a log file which indicates which pages were visited and how frequently. This information is analyzed to help us develop content that responds to the interests of our website visitors.

We invite you to write us, or from time to time we may ask you to complete a survey about the services we offer online. If you identify yourself in these communications with us, we will never use your words in testimonials that identify you without your explicit prior permission.

Information provided by visitors to CTN’s website is only used as needed to fulfil the stated purpose of their requests. CTN does not disclose, give or sell any personal information about visitors to our website.

CTN is not responsible for the content or the privacy policies of the websites to which we link.


Links

This web site may provide links to other websites. CTN does not endorse or assume responsibility for the policies or practices with respect to web sites accessed through these links. 

This web site may contain material contributed by persons other than CTN. Its availability does not mean that we have reviewed it, or constitute an endorsement by CTN.


Automated Web Page Language Translation

Computer programs can make intelligent guesses as to what an appropriate translation should be.  Therefore, automated translations can help a reader understand the general content of text in a foreign language.  However, because the translations are generated by computer programs, not all translations are perfect and the accuracy of translations may be different between languages.  Computer translations are not available for all languages.


Disclaimer

Nothing on this website is intended as advice to meet the specific needs of an individual as individual situations will differ. Web site visitors should not act or rely on web site information without seeking specific advice on matters of concern. We will not purposefully present inaccurate information on this web site, however information is supplied "as is" and may contain errors. We do not guarantee or warrant the quality, accuracy, completeness, timeliness, appropriateness or suitability of the web site content. Reliance on any information appearing on the web site is at your own risk. We expressly disclaim all warranties, representations and conditions regarding use of this web site and its content.
 

 

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