Please set up your device (computer, phone or tablet)
Use the instructions on your meeting invitation and download the free app(s) needed for your appointment. Installing and activating these apps may take some time, so have them ready in advance. Some examples of apps used by service providers are Zoom for Healthcare, Microsoft Teams and Blue Jeans.
If using a phone or tablet, use headphones if possible
Headphones reduce background noise and allow the service provider to hear you better. If your child/youth is not comfortable wearing headphones or you need one but don’t have one, please speak to your service provider for assistance.
Make sure your device is charged
Have a charging cord ready in case your battery runs low. If possible, plan your virtual appointment close to an electrical outlet in case you need to recharge your device during your session. Also, clear off any additional apps that may be running in the background as this can drain your battery.
Check the strength of your Wi-Fi connection
Walls and furniture will affect the strength of your Wi-Fi signal and a weak signal can result in a frozen screen, poor audio quality or even disconnection. Check your Wi-Fi strength by looking at your device while in the room you plan to use for your session. The Wi-Fi signal strength icon can be found on the top right hand side of most devices. This image shows Wi-Fi signal strength from strongest to weakest.
To increase the strength of your Wi-Fi signal in a room with poor signal strength, you could contact your internet service provider as some offer a free booster.
Plan your location and position of your device
Here are a few things to consider for the location of your virtual appointment.