When you come to your appointment:

  • Only one parent/caregiver can be with the child for the visit. If another parent/caregiver would like to be there as well, please contact your service provider before your appointment to assist you or answer any questions you may have.
  • When you arrive for your appointment, please stay in your vehicle. Your service provider will contact you to complete another COVID-19 screening and give you directions about coming into the CTN site.
  • If you’re arriving by transit/walking, please let us know ahead of time so we can plan and greet you when you arrive.
  • Bring only the items you need into the CTN site.
  • Service providers will be wearing personal protective equipment (PPE) like masks, gloves, face shields, etc., to ensure everyone’s safety. Please view this social story to help your child understand the purpose of wearing PPE.
  • Based on public health recommendations CTN requires that you, and if possible, your child wear a medical grade face mask. Service providers will provide medical grade face masks at all CTN sites for in-person appointments. This does not apply to children under 2 years old, those who have difficulty breathing, cannot put on/remove a mask without help, with a medical condition (e.g. asthma, eczema, etc.) that makes it uncomfortable or difficult and those who have accommodations according to the Accessibility for Ontarians with Disabilities Act, 2005 or the Human Rights Code.
  • Hand sanitizer will be available. Please sanitize your hands when you enter the building, anytime you use the washroom and when you leave the building.
  • To provide the safest environment possible, we ask that you avoid using public washrooms in our site if possible. However, they are available if needed. We also recommend that you use the disinfectant wipes provided to clean surfaces before and after use.   
  • If your child or a family member becomes unwell, please let us know and we will reschedule your appointment to a later date.
We will make every effort to make your visit as comfortable as possible and appreciate your cooperation.