Day of scheduled appointment:

If your child or a family member becomes unwell, please let us know and we will reschedule your appointment to a later date. Two parents/caregivers can accompany the child for the visit. If a third adult would like to participate in the assessment, please inform your child's service provider ahead of your appointment so that the other adult can attend the appointment virtually, if possible. Siblings (other than young babies) or other kids cannot attend the appointment.

Oak Ridge's Site (13175 Yonge Street, Richmond Hill):

  • When you arrive for your appointment, please wait in your vehicle until the service provider calls you to complete the COVID-19 screening and invites you inside.

All Other CTN sites:
  • When you arrive for your appointment, you may wait in our waiting area or if you prefer, stay in your vehicle and notify us of your arrival. Your service provider will complete the COVID-19 screening again.
  • Bring only the items you need into the CTN site.
  • To ensure everyone’s safety, service providers will be wearing personal protective equipment (PPE). This may include mask, gloves, gown and face shield.
  • To protect vulnerable clients who receive our services and to prevent an outbreak of COVID-19 among our employees, which would impact our ability to provide services, CTN requests that you, and if possible, your child wears a face mask. This does not include kids under 2 years old, people who have difficulty breathing or people who cannot remove the mask without assistance. CTN will supply appropriate face masks for your use.
  • Hand sanitizer is available. Please sanitize your hands when you enter and leave the building, and after using the washroom.