COVID-19 Response and Resources

This page is designed to provide families with our response related to the COVID-19 pandemic and a list of resources and supports available. CTN will update this page on an ongoing basis.

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CTN Response to COVID-19

CTN supports public health measures to help keep our communities and citizens safe. Our commitment is to keep you updated on what’s happening to support the children, youth and families that we, along with our network partners, collectively serve.
 

Latest Update

The new school year is well underway and we all know that life is different. During this time, we recognize that you are facing extraordinary circumstances related to the pandemic and it is important for you to know that we are here to support you and your family.

The health and safety of our employees, service providers and the children, youth, families that we serve, is our utmost priority. We continue to deliver most of our services virtually through phone or video appointments except when they need to be delivered in person based on the child’s need. We also continue to work with school boards to ensure access to on-site service is available where barriers to virtual service delivery exist.

As we navigate the ongoing pandemic together, CTN staff and service providers are here to support you. We encourage you to stay connected with your service provider to address any questions or concerns that need immediate attention. Our ACCESS and SBRS teams are also available if you have any questions or need assistance. Our ACCESS team can be reached at 1-866-377-0286 for general inquiries or SBRS team at 1-877-972-7277 for SBRS related inquiries.


Our Programs & Services

CTN provides a number of programs and services to support children and youth with disability and developmental needs and their families. Our network model allows us to deliver these programs and services through our partner organizations.

We continue to deliver most of our services virtually through phone or video appointments except when they need to be delivered in person based on the child’s need. Below is a listing for our programs and services and delivery method as of October 26, 2020. This list will be updated accordingly based on the Ministry of Health and public health directives. Please stay connected with your service provider to address any questions or concerns that need immediate attention.
 

Program or Service

Service Delivery

Augmentative and Alternative Communication

Virtual + in person based on client need + curbside pickup of equipment

Audiology

Virtual + in person based on client need

Brief Resource Service

Virtual

Coordinated Service Planning (CSP)           

Virtual + curbside pickup/porch drop off (e.g. equipment, documents, etc.)

Diagnostic Assessment and Consultation Services (DACS)

(Autism Spectrum Diagnostic Hub – Central Region)

 Virtual + in person assessments based on client need

Family Mentor Program

Virtual

Feeding

Virtual + in person based on client need

Key Service and Support Coordination        

Virtual + curbside pickup/porch drop off (e.g. equipment, documents, etc.)

Medical Consultation Services

Virtual + in person based on client need

Occupational Therapy

Virtual + in person based on client need

Physiotherapy

Virtual + in person based on client need

Psychology Services

Virtual

Recreation Loan Program

Curbside pickup based on therapist recommendation. For more information, please visit our website

School Based Rehabilitation Services (SBRS)

Virtual + in person based on health and safety needs

Seating and Mobility

Virtual + in person based on client need

Spasticity Management

Virtual + in person based on client need

Service Navigation

Virtual

Events & Resources

We often hear connecting families with each other is one of the greatest resources we offer. For a list of current events organized by CTN, our partners and local organizations, please visit our events page.

Below are resources and supports for families specific to COVID-19.  


What to expect if you have an in-person appointment at our site

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    Day before your appointment:
    CTN will contact you to be sure everyone is well and to complete a COVID-19 screening
     
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    When you come to your appointment:
    • Only one parent/caregiver can be with the child for the visit. If another parent/caregiver would like to be there as well, please contact your service provider before your appointment to assist you or answer any questions you may have.
    • When you arrive for your appointment, please stay in your vehicle. Your service provider will contact you to complete another COVID-19 screening and give you directions about coming into the CTN site.
    • If you’re arriving by transit/walking, please let us know ahead of time so we can plan and greet you when you arrive.
    • Bring only the items you need into the CTN site.
    • Service providers will be wearing personal protective equipment (PPE) like masks, gloves, face shields, etc., to ensure everyone’s safety. Please view this social story to help your child understand the purpose of wearing PPE.
    • Based on public health recommendations and municipal requirements we request that you and your child wear a face mask if possible. This does not include the children under 2 years old, those who have difficulty breathing, those who cannot put on/remove a mask without help from someone else, those with a medical condition (e.g. asthma, eczema, etc.) that makes it uncomfortable or difficult and those who have accommodations according to the Accessibility for Ontarians with Disabilities Act, 2005 or the Human Rights Code. CTN will supply face masks if needed.
    • Hand sanitizer will be available. Please sanitize your hands when you enter the building, anytime you use the washroom and when you leave the building.
    • To provide the safest environment possible, we ask that you avoid using public washrooms in our site if possible. However, they are available if needed. We also recommend that you use the disinfectant wipes provided to clean surfaces before and after use.   
    • If your child or a family member becomes unwell, please let us know and we will reschedule your appointment to a later date.
    We will make every effort to make your visit as comfortable as possible and appreciate your cooperation.
     


Have questions? Call us.

We encourage you stay connected with your child’s service provider if there are concerns that require immediate attention. Our ACCESS and School Based Rehabilitation Services (SBRS) teams are available to answer questions and provide assistance. They can be reached at:
  • ACCESS team at 1-866-377-0286 for general inquiries.
  • SBRS team at 1-877-972-7277 for SBRS related inquiries.

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