Starting May 10th, CTN's Automated Reminders System will transition to a fully implemented service.

Following the successful implementation of the Automated Reminders System pilot program, CTN will now be transitioning the program into a fully implemented service, effective May 10th. The system is designed to automatically notify families of upcoming CTN specialty clinic appointments via SMS (text), email, or voicemail.  
 
Initially piloted with families receiving services from York Region’s Spasticity Management and Seating and Mobility Clinic, the system is now expanding to cover all seven York Region clinics: Spasticity Management Clinic, Seating and Mobility Clinic, Feeding Assessment and Consultation Services, Developmental Medical Clinic, Medical Behavioural Clinic, Neuromotor Clinic, and Diagnostic Autism Clinical Services. 
 
Reminders will continue to be sent five days and one day before the scheduled appointment to your registered email address or phone number, based on your chosen contact method.  
 
To enroll for automated reminders, a CTN assistant will ask for your consent when you book the next appointment.  
 
For any inquiries concerning the system reminders, please reach out to us on 1-866-377-0286 ext. 202. Alternatively, you can contact us via email at privacy@ctnsy.ca if you wish to opt out of the automated reminders or need to update your contact information for the same. 

Frequently Asked Questions (FAQs)

1. How often will the reminders be sent?

Reminders will be sent five days and one day before your scheduled appointment.  

2. How will the reminders be sent?

The automated reminders will be sent via email, phone or voicemail, depending on the contact method you have chosen. Please note, one contact person per client can enroll for this service.  

3. How can you register or opt-in/opt-out for the automated reminders? 

Families can provide their consent through a conversation with our team assistant while booking their next appointment, during which they can specify their preferred method for receiving reminders (call, text, email). They retain the option to opt out of automated reminders by contacting the provided number or email address stated in the reminder. 

4. Which clinic appointments will families receive automatic reminders for? 

Starting May 10, 2024, families receiving services from CTN's York Region Spasticity Management Clinic, Seating and Mobility Clinic, Feeding Assessment and Consultation Services, Developmental Medical Clinic, Medical Behavioural Clinic, Neuromotor Clinic and Diagnostic Autism Clinical Services will begin receiving automatic reminders. 
 
Please note that the Automated Reminders System is only for York Region specialty clinic appointments and does not cover all other CTN appointments. 
 
For any further inquiries concerning the system reminders, please reach out to us at 1-866-377-0286 ext. 202. Alternatively, you can contact us via email at privacy@ctnsy.ca if you wish to opt out of the automated reminders or need to update your contact information for the same. 
 

2024-05-10