All About Privacy at CTN

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Children's Treatment Network (CTN) is committed to ensuring confidentiality and protecting your privacy.  

Our partners from healthcare, education, recreation, social and community services have joined this commitment and take a team approach to benefit your child’s care — at home, at school and in the community. 

CTN collects and uses personal health information for the purposes of providing coordinated care. If we were to use your information for anything else (e.g.research) we would contact you and specifically ask for your consent.  

CTN takes the protection of your information very seriously. In Ontario the collection, use and disclosure of personal health information is defined by law. CTN collects information about your child and family and records that information in the shared electronic client record. Having your child's information all in one place enables members of your child's team to share information in a secure and timely way. 

CTN’s shared electronic record allows our family’s team members to be updated prior to appointments so we can focus on my daughter, instead of having to update everyone on everything that has occurred since our last visit– Pamela, CTN Parent

CTN and our partner organizations are required by law to protect any information you share. We will always make sure you know why and with whom your information is being shared. If you do not consent to sharing information for the purposes of coordinating care, we will respect your decision. Staff documenting or reviewing the shared electronic record will ensure information is kept as accurate and as current as possible. A family may request access to their child’s information in the shared electronic record by contacting CTN’s privacy officer. 

To read our Privacy Guide for Families click here (also available in French). 

Questions or concerns?
We’re always happy to answer any questions you have about the collection, use or sharing of personal information and personal health information, or to discuss any concerns you have. Please contact CTN’s Privacy Officer at 1-866-377-0286 ext. 2252 or email

You may also contact the Information and Privacy Commissioner of Ontario at 1-800-387-0073 or

For more information, click here