Compliments, Concerns and Complaints

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Referrals and Cancellations: Visit the Referral Information and Forms page on our website to submit referrals. To reschedule or cancel an appointment, please contact your service provider or call 1-866-377-0286.
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CTN encourages kids, youth and caregivers to provide feedback about their experiences. We consider ourselves a partner in your service journey and your feedback helps us better understand your service experience.

If you are looking for a quicker response, we encourage you to share your compliments, concerns, questions or suggestions directly with your service provider, or member of your child and family team.

If you do not feel comfortable sharing your feedback in this way, or if you have done so and still feel that it hasn’t been addressed, you can:

Share your concern or feedback below through our Client and Family Feedback and Complaints Form.
Send an email to info@ctnsy.ca.
Mail your concern or feedback to Children’s Treatment Network, 13175 Yonge St., Richmond Hill, ON, L4E 0G6.
Call CTN’s Client Experience Specialist at 1-866-377-0286, ext. 7062. You can expect a response within two business days.

You can view a copy of CTN’s Client and Family Feedback and Complaints policy here.

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Children’s Treatment Network of Simcoe York (CTN) Client and Family Feedback and Complaints Form

Reason for feedback:

Compliment
Concern/complaint (service related)
Concern/complaint (family related)
Concern/complaint (other)
Question
Suggestion

I am providing feedback about:

Myself
Someone else

What is the best way to get in touch with you?:

Phone
Email
I don't require any follow up
Other

If other, please specify:

Please describe your compliment, concern, question, or suggestion:

If necessary, please include details like dates and times, the program name, who is involved and any steps you have taken to date. This will help us send your feedback to the right CTN team member.

What outcome are you hoping for (if applicable)?:

You can choose to fill out this form without giving your name. If you want someone to contact you about your experience, please share your contact information below:

Yes, please contact me.

First Name:

Last Name:

Phone Number:

( ) - Second three digits Last four digits

Email:

Do you need an interpreter? :

YesNo

I acknowledge that the personal information that I have provided on this form will be shared with CTN and its service provider organizations. I consent to sharing this information to address my inquiry:

Yes, I acknowledge.

EVENTS

Kerry's Place - Family Support Group for Caregivers: Girls on the Spectrum - (Online)

September 17, 2026

This family support group uses topic-focused conversations, and provides caregivers the opportunity to share successes, discuss challenges, and gain insight from other parents and caregivers of Autistic children and youth.

Kerry's Place - Making Sense of Financial Options for Parents and Caregivers - Online

September 17, 2026

This workshop provides participants with an understanding of the financial supports available for their child or youth in Ontario.

SURVEY

As a parent/caregiver, I would like to learn more about:

Behaviour Regulation Strategies
Mental Health and Self-Care for Caregivers/Parents
Information Related to School or Special Education
Funding and Financial Planning Resources and Information for Kids and Youth with Disabilities
Transition Planning (school and adulthood)