Service Navigator

What We Do:
Children’s Treatment Network (CTN) supports over 29,000 kids and youth with disabilities and other developmental needs. We provide intake, service navigation and coordinated service planning, assessment and diagnostic services, specialized clinics and rehabilitation services, including physiotherapy, occupational therapy and speech language therapy.
Funded by the Ministry of Children, Community and Social Services, CTN is an Ontario provincial government funded not-for profit organization, that offers services through contracted partners in the education, health and community sectors. Through its innovative network model, CTN’s commitment to providing family-centered care is anchored by an electronic client record that is shared across its partner organizations and provides the foundation for integrated plans of care and services.
Dedicated to creating a vibrant community where all kids, youth and families belong, we have a strong commitment to equity, diversity, inclusion, Indigeneity and accessibility. With this in mind, our goal is a workforce that reflects the communities we serve. We welcome all qualified applicants to apply including individuals with disabilities, those who identify as Black, Indigenous or persons of colour, members of the LGBTQ2S+ communities and others. We are proud to be in compliance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005 and the Integrated Accessibility Standards Regulation. We are happy to honour accommodations at any part of the recruitment process and invite you to let us know how we can help.
What We Offer:

  • Competitive compensation including optional participation in the Healthcare of Ontario Pension Plan (HOOPP) and vacation pay entitlement
  • An opportunity to contribute to the work of a not-for-profit organization that provides services to kids and youth with disabilities and developmental needs and their families
  • The chance to be a part of a culture with an organization that values inclusion, collaboration, responsibility, and innovation
  • The opportunity to work with us to achieve CTN’s strategic goals of putting people at the centre of what we do, striving for excellence, fostering a culture of accountability and stewardship to support community needs, and transformation through equitable data-driven service innovation
What You Will Do:
CTN is looking for a temporary, full-time (contract) Service Navigator who is responsible to provide information and process referrals for children, youth, and their families. The Service Navigator uses clinical judgement to review and prioritize referrals, complete strengths/needs-based assessment, link the client and family to appropriate services in the community and apply appropriate service delivery guidelines. The Service Navigator uses critical thinking skills to respond to and resolve issues, concerns, complaints, and risks. The Service Navigator works collaboratively with Intake team members, clients, families, and network partners. This position reports to the Supervisor, Service Navigation.
The successful incumbent will be responsible for the following duties and responsibilities:
  • Maintain confidentiality, exercise good judgement, discretion, and accountability
  • Adhere to Privacy legislation respecting the privacy of clients and families
  • Identify and assess risks to the client, family and team, make links to services and supports and collaborate to problem solve the appropriate course of action
  • Open, update and ensure information documented in the shared electronic record is current, complete, relevant and accurate
  • Keep current on service delivery practices and programs across the Network, ensuring service is family centered, client focused, effective and efficient
  • Participate in Network activities including committees, training sessions, family events and professional education sessions
  • Participate in ongoing development and refinement of the Service Navigation role to ensure the function supports network processes
  • Initiate and participate in quality improvement projects to improve service to clients, families, and Network partners
  • Provide leadership in the alignment of various intake and referral mechanisms to reduce duplication and provide a coordinated access process for clients and families
  • Document all client related and non-client related activity in the shared client record
  • Comply with professional college and association standards as appropriate
  • Take every precaution reasonable in the circumstances for the protection of themselves and other workers at CTN; and reports situations related to health and safety to the supervisor
  • Ensure legal compliance to the Employee Standards Act of Ontario, Ontario Health & Safety Act, and other regulations and best practices
  • Other duties and projects as required
What We Need:
  • A minimum of four-year University level degree in Occupational Therapy, Physiotherapy, Speech Language Pathology, Social Work or relevant child and family focused discipline is required
  • Must be a current member in good standing with the appropriate regulatory college
  • A minimum of one year of experience related to intake and referral practices and five-years’ of experience in an organization focused on serving children and families is required
  • Extensive knowledge of children and youth with disabilities and other developmental needs
  • Experience working with multiple agencies and organizations involved in integrated planning and service provision
  • Strong communication, interpersonal and problem-solving skills, including oral, written and digital
  • Ability to use relevant computer technology that supports intake and assessment functions
  • Strong organizational skills in the use of time, records management, and prioritization
  • Demonstrated professionalism with respect to confidentiality, good judgement, discretion and accountability
  • Ability to travel as required by position specifications
  • Able to focus on detailed tasks in terms of client assessment, research, documentation, report preparation, customer service, office systems, data management and other activities
  • Ability to work flexible hours in support of requirements that may fall outside of the typical work hour framework
  • Knowledge of the children’s service systems in Simcoe County and York Region considered an asset
  • Lived experience as a person with a disability or a caregiver of a child with a disability and/or developmental needs is considered an asset
  • Ability to communicate in French or other languages considered an asset
  • Experience with and understanding of various cultures and cultural communities including Francophone, First Nations, Métis and Inuit (FNMI) communities considered an asset
  • Certified First Aid considered an asset
  • Demonstrated commitment to a safe environment for staff, clients and families by working in compliance with the Occupational Health & Safety Act and related policies
Selected Successful Candidate Will Be Required To:
  • Produce a clear police record check with a vulnerable sector check prior to start of employment
  • Be able to travel to assigned office, between CTN sites and/or other locations as required
  • Maintain the ability to work effectively in a temporary hybrid environment and have access to appropriate internet capacity
  • Any candidate being considered for employment at Children’s Treatment Network (“CTN”) must be able to provide supporting documentation to confirm their eligibility to legally work within Canada. Proof of eligibility includes but is not limited to a social insurance number (SIN), Canadian birth certificate, passport, citizenship certificate, permanent residence card, open work permit, or valid receipt from Immigration Canada of an application for a post-graduate work permit.
Office Location:
Richmond Hill or Barrie

Starting Salary: $68,360
Salary Range: $68,360 - 75,956
CTN’s total rewards package includes competitive compensation, optional participation in the Healthcare of Ontario Pension Plan (HOOPP), vacation pay entitlement, and the opportunity for hybrid work.
To Apply:
1. Submit your resume to
2. Quote Job ID # MR-001 in the subject line of email
Applications are accepted from March 20, 2024 – April 12, 2024.
Thank you for your interest in this opportunity!